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WHat we do

Specialist Support
Coordination Services

Care Coordination Consultancy was developed due to a high demand in the market for quality services supporting those with a disability.  

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Why Choose Care CC for Specialist Support Coordination?

Working together, we will co-design your mix of supports to bridge the gap faced by yourself as a member of the disability community.

Care CC has been co-designed with Participants and staff who have lived experience of the discrimination and difficulties faced by the disability community. Care CC has been co-designed with Participants and staff who have lived experience of the discrimination and difficulties faced by the disability community. The fruits of co-design has resulted in fantastic innovations like easy read service agreements, smoother onboarding processes and increase Participant feedback and participation. With this valuable knowledge in mind, Care CC has built a network of protective providers and services designed to increase your capacity to make best use of your plan.

Explore Specialist Support Coordination below...

What is Specialist Support Coordination?
What is Specialist Support
Coordination?
What activities does a Specialist Support Coordinator do?
What activities does Specialist Support CoordinatOR DO?
Three Levels of Support Copordination
What are the three levels
of Support Coordination?
What makes a good Support Coordinator?
What makes a
good Support Coordinator?
What can a Support Coordinator claim for?
What can a Support
Coordinator claim for?
differences between a Support Coordinator and a Plan Manager?
What's The difference between a Support Coordinator and a Plan Manager?

What is Specialist Support Coordination?

This support is similar to Support Coordination and will –

  • Provide a higher level of support coordination to those facing more complex situations and require specialist support
  • Assist with the management of challenges faced in the support environment ensuring consistent transdisciplinary service delivery
  • Provide an experienced Practitioner with higher education

Watch the video from the NDIS and gain more insight into what support coordination means. 

What activities does a Specialist Support Coordinator do?

Address complex barriers

Coordinators of specialised support should assist in overcoming obstacles that impede Participants' access to and maintenance of appropriate support services. They should collaborate with participants, family members, and carers to:

Determine and comprehend the barriers affecting the Participant's ability to access, utilise, and maintain their support services.

  • Find and attempt solutions to these obstacles
  • Establish a procedure for overcoming these obstacles, including prioritising the factors that must be addressed first and determining which supports must be implemented immediately.
  • Where applicable, design a service plan for complex support requirements.
  • Occasionally, a Participant may require a service plan to address significant life complexities.

Specialist support coordinators should collaborate with the Participant, their families, and carers to identify a comprehensive network of funded and non-funded supports that can assist the Participant in implementing their plan.

    What your support coordinator should do?

    Please click here to view the NDIS Info Page to gain more in depth information on what your Support Coordinator is doing for you.

    SEE MORE ON NDIS WEBSITE

    Specialist Support Coordinators will devise a service plan that includes:

    • Ensures that all services can work effectively and cohesively to assist a Participant in achieving their objectives.
    • Establishes processes to enable communication, cooperation, and collaboration within the Participant's network of funded and non-funded supports; 
    • Assists the Participant, their family, and their carers in resolving issues and unforeseen situations; 
    • Ensures consistent service delivery and access to relevant support services in the event of a crisis or unplanned event.
    • A Participant's support coordinator can assist the participant and their support network in implementing a service plan once it has been developed.

    What are the three levels of Support Coordination?

    If your plan does not include support coordination services and you are struggling without it, please contact us directly today. If you have received support coordination in your NDIS budget, it will fall under one of the three levels of support coordination services.

    • Support Connection: Under this level of coordination, Care CC is tasked with building your capacity to connect with informal, community and funded supports to smash your NDIS Goals.
    • Support Coordination: Care CC will build your skills and help you to understand how to use your plan. We will increase your capacity to manage service delivery, live more independently, increase community participation, and maintain relationships through a mix of supports.
    • Specialist Support Coordination: Not everyone is qualified to provide this higher level of support. If your situation is complex and you need extra assistance, CareCC will use their higher-level qualifications and lived experience to manage the challenges of a support environment and maintain consistent service delivery

    Please click here to view a checklist for Starting Your Plan with a Support Coordinator.

    What makes a good Support Coordinator?

    Once you receive an NDIS Support Coordination budget, you may begin asking yourself:

    • What makes a good Support Coordinator?
    • How do I choose a Support Coordinator?
    • What are the top five skills for Support Coordinators?

    To summarise briefly, a good Support Coordinator will be innovative, reliable, educated, and ideally come with lived experience. Choosing your NDIS Support Coordinator should feel natural, you should like the person who is going to look after your care, finding them approachable and easy to talk to. When looking for a support coordinator, you should ask them whether they possess the following skills:

    • Lived experience of living with a disability or caring for persons with a disability
    • Complex communication skills
    • Teamwork
    • Customer Service
    • Proven history of meeting deadlines
    • Report writing skills
    • At least Cert. Three Qualifications in social work, psychology, medicine, allied health, and Community Services.
    Indeed Logo - Minimum Expactations for an NDIS Support Coordinator

    Minimum expectations for an NDIS Support Coordinator

    Click here to view an article from au.indeed.com Careers Website detailing the minimum expectations for an NDIS Support Coordinator.

    SEE MORE VIA WEBSITE

    What can a Support Coordinator claim for?

    A Support Coordinator can charge for services according to the NDIS price guide. The Support Coordinator will also ensure any proposed mix of supports are charged in accordance with the NDIS pricing arrangements and price limits. Below are a few things Support Coordinators can claim for, although not all Support Coordinators will charge for all these services.

    • Support Coordinators can claim travel in relation to a support item if the NDIS Pricing Arrangements and Price Limits indicate that they can.
    • Support Coordination Level 1: Support Connection can be charged at between $70.87 per hour and $106.31 dollars per hour using the NDIS Line-Item Number: 07_001_0106_8_3
    • Support Coordination Level 2: Coordination of Supports can be charged at between $100.14 and $150.21 dollars per hour using the NDIS Line-Item Number 07_002_0106_8_3
    • Support Coordination Level 3: Specialist Support Coordination can be charged at between $190.54 and $285.80 dollars per hour using the NDIS Line-Item Number 07_004_0132_8_3

    NDIS Pricing Arrangements and Price Limits

    Click here to download this PDF via NDIS website
    Click here to access the NDIS price guide and learn more about how your Support Coordinator can charge for their services. You should always feel like you can talk through the guide with your Support Coordinator to build your capacity to manage your plan.

    Care CC - Specialist Support Coordinators - Logo

    What is the difference between a Support Coordinator and a Plan Manager?

    An NDIS Plan Manager is in charge of ensuring your care providers are paid in a timely manner according to the NDIS price guide.

    A Support Coordinator will ensure the supports you receive are of a high quality, are acting in your best interests, are reliable and are acting in accordance with all relevant NDIS legislation.

    Contact Us 
      0448 190 739
      info@carecC.com.au  
    SOUTH-EAST QUEENSLAND REGION
     Monday-Friday 9am-5pm


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