Support Coordination

What is support coordination?
Support coordination line items added during COVID-19 pricing update

How can a Support Coordinator help me?

What’s the difference between support coordination and specialist support coordination?

Where do I get a Support Coordinator from?

Is there a difference between self-managing and support coordination?

If I self-manage or plan manage my plan, will I still be able to receive funding for support coordination?

Can I change to a different provider if I’m not happy with the support I am receiving?

I am developing a service agreement with a support coordinator, what questions should I ask before signing anything?

Supported Independent Living Overview

Supported Independent Living (SIL) is help with and/or supervision of daily tasks in a shared living environment, with a focus on developing the skills of each individual to live as independently as possible. It is the paid personal supports and is most commonly used in shared living arrangements.

SIL is one of many support options participants can receive. When considering if SIL is the best option for a participant, the following are considered:

  • The participant’s goals for their potential home and living arrangements, and the support required for daily tasks to assist in living as independently as possible
  • if alternative supports may be a better option
  • if you the participant requires significant support needs that require person-to-person supports,
  • if the NDIA decides the support meets the reasonable and necessary criteria for SIL funding.

Psychosocial Recovery Coach

From July 2020, psychosocial recovery coaches will be available to support participants with psychosocial disabilities to live a full and contributing life. These coaches will encourage participants to take more control of their lives and to manage the complex challenges of day-to-day living in a respectful way. They will work closely with participants, their families, caretakers and other services with the aim to design, plan, and implement a recovery plan. They will also assist with the coordination of NDIS and other supports. Whereas, the participants will have the option of choosing a psychosocial recovery coach with lived experience or a psychosocial recovery coach with learnt knowledge of psychosocial disability and mental health.

Psychosocial recovery coaching has been developed through consultation with people who have had lived experience of mental health issues, families, and caretakers of people with mental health issues, Mental Health Australia and state and territory governments.

For more information, read:

Snapshots about psychosocial disability and the NDIS

NDIS Mental Health Access Information – Plain English (PDF 248KB)

Access Snapshot 1: General Information (PDF 236KB)

Access Snapshot 2: Impairment and Mental Health in the NDIS (PDF 221KB)

Access Snapshot 3: Recovery and the NDIS (PDF 223KB)

Access Snapshot 4: Functional Capacity and Mental Health Issues (PD 238KB)

Access Snapshot 5: NDIS and Other Services Supporting your Mental Health (PDF 211KB)

Access Snapshot 6: Providing evidence for NDIS eligibility (PDF 87KB)