Feedback, compliments and complaints can be lodged:
- directly with a staff member, either verbally or by providing a completed Feedback, Compliments and Complaints Form;
- by email to: firstname.lastname@example.org;
- by phone on: 0466 058 034;
We take your complaints and grievances very seriously and strive to respond immediately. You will hear back from us within two working days either with a response to your complaint or an update to when a full response can be expected.
Care Coordination Consultancy will solely use your feedback as an opportunity to improve our services.
If ever you feel that your issue has not been dealt with appropriately, you can seek further support from Care Coordination Consultancy’s Director or through any of the following agencies:
NDIS Quality and Safeguards Commission
Online: www.ndiscommission.gov.au; and
Phone: 1800 035 544.
Australian Human Rights Commission
Phone: 1300 656 419; and
Phone: 1800 068 908;
Post: GPO Box 3314, Brisbane QLD 4001.
Queensland Human Rights Commission (for complaints relating to human rights and discrimination):
Phone: 1300 130 670;
Email: email@example.com; and
Post: to a local office.
Participants also have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Fair Trading Queensland provides information and advice about customer disputes under the ACL.
Complaints About the NDIA
Complaints about the NDIA should be directed to the Agency itself or the Commonwealth Ombudsman.
Complaints to the NDIA can be lodged:
Complaints to the Commonwealth Ombudsman about the NDIA can be lodged:
Thank you for taking the time to provide feedback about our service.